Terms of Service
Please read these terms carefully before using our services.
Last updated: March 26, 2026
The merchant (store owner) acts as Data Controller for store customer data and business decisions.
Kordiva acts as Data Processor for platform hosting, security, and operational processing on behalf of the merchant.
By accessing or using our store, you agree to be bound by these terms.
All orders are subject to acceptance and availability. Payments are processed securely.
Shipping timelines are estimates and may vary by destination.
Returns are subject to our return policy and product condition requirements.
You are responsible for maintaining the confidentiality of your account credentials.
We are not liable for indirect damages arising from the use of our services.
- The merchant is established in North Macedonia. Mandatory customer rights apply according to the relevant jurisdiction.
- Platform-level policy templates are locked and owner-facing editors cannot override required legal clauses.
- Controller identity is injected from verified organization legal profile data.
- Consumer protection and e-commerce obligations are applied according to customer jurisdiction.
- Mandatory pre-contract information, cancellation/returns disclosures, and support contacts are required before go-live.
- Platform compliance status gates publication until required legal fields are completed.
- These terms are interpreted under applicable consumer protection laws and mandatory legal rights in the customer's jurisdiction.
- For business disputes, governing law and competent courts follow the merchant legal establishment, unless mandatory law requires otherwise.
Electronic invoice/UJP submission readiness is verified through the organization digital certificate before go-live approval.
For paid orders, UJP e-invoice registration is processed once by the platform payment workflow. Shipping notification does not create a new fiscal invoice.
These terms legal identity details are auto-generated from the organization legal profile and are not editable via store content settings.
After successful payment, a PDF invoice for the order is automatically generated and attached to the order confirmation email. You may also re-download it from your order detail page at any time.
This PDF is a commercial invoice. It is NOT a fiscal e-invoice in the sense of the Macedonian Public Revenue Office (UJP) unless the merchant is UJP-registered and the merchant digital certificate is enrolled. Where the merchant is UJP-enrolled, the same paid order also triggers a separate UJP fiscal e-invoice submission; both documents reference the same order id.
To protect customers and to comply with our payment processor's risk policy, the platform may withhold a percentage of merchant payouts (a rolling reserve) for a defined holding period. The reserve acts as a buffer for refunds, chargebacks and disputes that may arise after the order is shipped or delivered.
Reserve percentages and holding periods are set per merchant based on risk profile (typically up to 20% for up to 90–120 days). The customer is never charged any platform reserve — the reserve only delays the merchant's access to funds, not your payment.
If you raise a refund request or chargeback within the holding period, funds are returned from the merchant balance and/or the reserve directly to your original payment method.
Once a refund is approved by the merchant, it is initiated immediately with the payment processor. Funds typically appear back on your card within 5–10 business days, but may take up to 14 business days depending on your card issuer and bank.
If the merchant has insufficient available balance at refund time (e.g. funds still in payout schedule or rolling reserve), the platform may settle the refund from the merchant's reserve. This does not delay your refund.
For chargebacks raised through your bank, resolution timelines are dictated by the card network (Visa/Mastercard) and may take 30–90 days. The platform will cooperate with both you and the merchant to provide all evidence required by the network.